Return & Refund Policy
Last updated: 23 October 2026
Thanks for buying Shroomo from TZ Studios Ltd. This policy explains how cancellations, returns and refunds work. It doesn't affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
1. Changed your mind? You get 30 days
The law gives you 14 days to cancel an online order. We give you 30 days from the day your order arrives, and you don't need to give a reason.
- ✓ Tell us within 30 days of delivery. Use our contact form or email help@playshroomo.com with your order number. You can use the model cancellation form below, but you don't have to.
- ✓ Send it back within 14 days of telling us. Return postage is paid by you for change-of-mind returns. We recommend a tracked service.
- ✓ We refund what you paid, including the original delivery charge.
- ✓ Opened or played with? You can still send it back. If the game has been handled more than you'd need to check it out in a shop (cards bent, marked or wet, for example), we may take an amount off the refund to cover the loss in value.
- ✓ Returning part of a 3-pack? You'll get back a third of what you paid for each pack you return.
2. Faulty, damaged or not as described
Shroomo should arrive in perfect shape. If yours didn't, send us your order number and a photo and we'll sort it.
Within 30 days of delivery
You can have a full refund, including delivery, or a replacement if you'd prefer.
After 30 days and up to 6 months
We'll replace it. If a replacement isn't possible or doesn't fix the problem, you can have a refund.
After 6 months
Your legal rights still apply, though you may need to show the fault was there when it arrived. Get in touch and we'll help.
Return postage
We pay it for faulty or incorrect items. Often a photo is enough and you won't need to send anything back.
Damage that happens after delivery, like spills or mid-game accidents, isn't a fault. Your 30 days to change your mind still apply, with a deduction as described in section 1.
3. How and when you're refunded
- ✓ Refunds go back to the card or payment method you used.
- ✓ Change of mind: within 14 days of us receiving the game back, or of you sending us proof of postage, whichever comes first.
- ✓ Faulty items: within 14 days of us agreeing you're due a refund.
- ✓ Your bank may take a few more working days to show it.
4. Model cancellation form
If you'd like to use it, copy this into an email to help@playshroomo.com:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [goods]
Ordered on [date] / received on [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
5. Your legal rights
Nothing in this policy limits your statutory rights. For free, independent advice, contact Citizens Advice.
6. Contact
Start a return or report a problem using our contact form. TZ Studios Ltd is registered in England & Wales, company no. 15771994. Registered office: 87-91 Newman St, London W1T 3EY.
💬 Contact the Shroomo team